Alexa Skill (Privacy Policy)
​
Welcome to DMEconnected, LLC. (Acacia by DMEconnected - Alexa Skill) PRIVACY POLICY
Information We Collect About Users of the DMEconnected Acacia Platform
We collect certain information about users of the DMEconnected Acacia Platform in order to operate the DMEconnected Acacia Platform and to support system enhancements, by way of the user’s consent of this privacy policy. Users include anyone who sends or receives requests using the DMEconnected Acacia Platform (like suppliers or medical equipment manufacturers) and anyone who otherwise accesses the DMEconnected Acacia Platform (like medical providers). The DMEconnected Acacia Platform is designed to collect requests from medical providers (or their office team members) using Voice Assistants or mobile applications. Our system then directs those requests to the appropriate end-users, suppliers, or systems. To perform that service, we collect the following information: Information from the use of the DMEconnected Acacia Platform We collect the voice requests that medical provider (or or their office teams) make using Voice Assistants or mobile applications, and we direct those requests to suppliers (or vendors, or medical equipment manufacturers) or systems. Information about Patients We do not collect patient information via the DMEconnected Acacia Platform. Information about Suppliers, Vendors, and Manufacturers We collect information about suppliers’, vendors’, or manufacturers’ products or service offerings. This information could include, for example, order forms, insurance forms, contact information (like company name, company address, company phone/fax numbers, etc.) and basic sales representative information (like name, work phone/fax number, work email, etc.).
The DMEconnected Acacia Platform uses this information to help direct medical provider requests to the right supplier, vendor, or manufacturer. The information we collect from medical providers, or suppliers, vendors, or manufacturers, is paired together based on each medical provider’s needs and then directed to the DMEconnected Acacia Platform based on the roles and responsibilities of the respective end-users. Information We Collect About DMEconnected Acacia Platform Users We collect certain information about DMEconnected Acacia Platform users (“Platform Users”), in order to operate the DMEconnected Acacia Platform and to support system enhancements. Information about DMEconnected Acacia Platform Users We obtain information directly from DMEconnected Acacia Platform Users and/or their employers about the Platform User and the Platform User’s roles and responsibilities as an end-user, by consent. This information could include, for example, a Platform User’s name, role, and contact information. The DMEconnected Acacia Platform uses this information to help direct requests to the right end-users or systems. This information may be visible to a Platform User in the DMEconnected Acacia Platform, as well as to a Platform User’s employer, based on DMEconnected Acacia Platform permissions set by the employer. Information about use of the DMEconnected Acacia Platform. When a Platform User uses the DMEconnected Acacia Platform, we will collect information about that use. For example, when a DMEconnected Acacia Platform User uses the DMEconnected Acacia Platform to respond by voice or by text to end-user requests, those responses will be collected and we will use them to direct the requests to the appropriate end-user (like medical providers, suppliers, vendors, manufacturers, or sales representatives). Depending on permissions set by the end-user, Platform User responses within the DMEconnected Acacia Platform may be visible to other users of the DMEconnected Acacia Platform and the Platform User’s employer, based on permissions set by the employer. We also collect and retain the log-in information Platform Users use to access the DMEconnected Acacia Platform. The information we collect about DMEconnected Acacia Platform Users and their use of the Platform is generally available to each Platform User’s employer. Employers may access this information in granular form or as reports, for example to monitor use of the DMEconnected Acacia Platform, DMEconnected Acacia Platform usage or responsiveness rates. Otherwise, we do not share information about DMEconnected Acacia Platform Users or their usage of the DMEconnected Acacia Platform that directly identifies Platform Users (e.g. name or contact information), except with service providers retained by DMEconnected to support our services. Device and Internet-Connection Data - In addition to the information above, which is collected directly from DMEconnected Acacia Platform Users and their employers, when the DMEconnected Acacia Platform is used, we passively collect technical data like IP address, device type (e.g. iPhone, etc.) and information about operating software. We use this technical data to help us improve and enhance the DMEconnected Acacia Platform and for troubleshooting and user support. We may share this data with Amazon-certified developers, and service providers we retain to support the DMEconnected Acacia Platform’s functionality. We retain the information we collect, including information from and about end-users, medical providers, suppliers, vendors, manufacturers, and sales representatives and the use of the DMEconnected Acacia Platform as directed by our system partners.
We will never: Intentionally disseminate malicious spying software, tracking software, hacking, such as phishing or Trojans, including rooting a device or circumventing Amazon's or any developer's digital rights management (DRM) software.
How We Use Share the Information We Collect:
We share the information we collect in the following ways and for the following purposes: · We use the information we collect, including information from and about suppliers, vendors, manufacturers, sales representatives, and Platform Users, and the use of the DMEconnected Acacia Platform and share it with end-users so that requests for products or services are received and directed to the right end-users or systems. · We use the information we collect, including information from and about caregivers and App Users, patients, and the use of the DMEconnected Acacia Platform and share it with service providers to operate and improve the DMEconnected Acacia Platform and the DMEconnected Acacia Platform. · We may share the information we collect, including information from and about suppliers, vendors, manufacturers, sales representatives, and Platform Users, and the use of the DMEconnected Acacia Platform with law enforcement or other third parties when we are legally required to do so – such as in response to a subpoena or judicial process – or generally in connection with the preservation of our legal rights and as permitted by law. · We may share the information we collect, including information from and about suppliers, vendors, manufacturers, sales representatives, and Platform Users, and the use of the DMEconnected Acacia Platform with a third party or affiliate in connection with a change in ownership, for example as a result of a corporate merger, acquisition, sale of substantially all the assets of DMEconnected, bankruptcy, or financing transaction. We do not share the information we collect, including information from and about suppliers, vendors, manufacturers, sales representatives, and Platform Users, and the use of the DMEconnected Acacia Platform with third parties for their own marketing purposes. How We Use De-Identified Information. We may de-identify information we collect from the DMEconnected Acacia Platform, including the DMEconnected Acacia Platform, and use the de-identified information to educate others (for example, healthcare providers and the public) about the DMEconnected Acacia Platform. For instance, we might publish metrics about how the DMEconnected Acacia Platform has improved response times, saved money, or improved quality of care. When we use this information to educate others, we do not include information that can directly identify a Platform User—such as names, phone numbers, etc. We may also use de-identified information to improve the DMEconnected Acacia Platform. For instance, we will use de-identified information to make sure the DMEconnected Acacia Platform is sending the right requests to the right types of end-users or systems. We may retain de-identified information indefinitely. How We Secure Data We take reasonable steps to secure the data we collect. All data sent to and from the DMEconnected Acacia Platform is encrypted in transit and in storage. We secure the data we collect in part by retaining it only for a reasonable time, as determined by the Providers we work with.
How to Contact Us For any questions in relation to this Privacy Policy, please email info@DMEconnected.com or write to DMEconnected at: ATTN: DMEconnected (The Forum ATL) 3216 Main Street College Park, GA 30337 Tel/Fax:(888) 347-1275
​
​
Sincerely,
Your team at DMEconnected.com